All orders are processed as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location. We typically receive a time frame of anywhere from 30-35 business days for international. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, and natural disasters may cause further postal delays.

You can always contact us for any return question at soebtagala1610@gmail.com

How do I return?

• Visit our returns center
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept any item which has gift cards, sale items or Discounted items (if applicable).

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item and second option is you can contact us to exchange your item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds Policy

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at soebtagala1610@gmail.com.

What items are non-refundable?

The following items cannot be refundable:

• Gift cards
• Discounted items (if applicable)

Note:- Shipping charges will not be refundable (If applicable).

What are the refund options?

We currently use third-party payment processors which is Stripe and PayPal. When making payment, your personal information may be collected by such processors directly and not by us and will be subject to the third-party’s privacy policy here you can see the privacy policy. We have no control over and are not responsible for, third parties’ collection, use, and disclosure of your personal information.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 – 7 working days after approval.

My question is not addressed…

If you have any queries regarding return or refund, reach out to us with the soebtagala1610@gmail.com